Smile Pestcare Pest Management ("Smile Pestcare", "we", "us") provides pest control services in Hyderabad. This policy explains what personal data we collect when you use our website smilepestcare.com, contact us on WhatsApp or by phone, or book a service, and how we use and protect it. It is written to meet the Digital Personal Data Protection Act, 2023 and other applicable Indian law.
1. Information we collect
Information you give us through our website forms, WhatsApp, phone or email:
- Your name, mobile number and email address
- Service address or locality
- The pest problem or service you need, and your preferred date and time slot
- Messages, photos or other details you choose to send us
Information created when we serve you: inspection notes, treatments carried out, service and follow-up dates, contract (AMC) details, invoices, payment status and any complaints or feedback.
WhatsApp information: your WhatsApp number and profile name, the messages we exchange, and delivery and read status of the messages we send.
Payments: you pay by cash or UPI after the service. We record the amount and whether it was paid. We do not collect or store card details or UPI PINs.
Website: we use Google Analytics to understand how visitors use our website, such as which pages are visited, how long visitors stay, the type of device and browser, and the approximate location (city level). Google Analytics uses cookies to do this. We use this information only to improve our website, and we do not use advertising trackers. You can block cookies in your browser settings or install the Google Analytics opt-out add-on. The website forms do not store your details on our website; they open WhatsApp with your message filled in, and you choose whether to send it. When you visit the site, our hosting provider and the services that deliver our fonts and some images (such as Google Fonts) receive your device's IP address and browser details as part of normal internet traffic.
2. How we use your information
- To respond to your enquiry and arrange a free inspection or service visit
- To send booking confirmations, visit reminders and post-treatment follow-ups
- To send invoices and payment reminders
- To manage service contracts, warranties and complaints
- To send offers and promotions, only if you have agreed to receive them
- To meet our legal, tax and accounting obligations
We use your data on the basis of your consent, which you give when you contact us, submit a form or book a service, and to fulfil the service you have asked for.
3. WhatsApp messaging
We use the WhatsApp Business Platform (Cloud API) provided by Meta Platforms, Inc. to send and receive messages. By messaging us on WhatsApp, submitting a form on our website or giving us your number when you book, you agree that we may contact you on WhatsApp about your enquiry and service.
- Service messages (booking confirmations, reminders, follow-ups, invoices and payment reminders) are sent about services you have enquired about or booked.
- Promotional messages (offers and discounts) are sent only if you have opted in. Reply STOP at any time to stop receiving them. Service messages about an active booking or contract may continue.
Messages sent through WhatsApp are also processed by Meta under its own terms. See the WhatsApp Business Policy and WhatsApp Privacy Policy.
4. Who we share your information with
We do not sell or rent your personal data. We share it only with:
- Our staff and technicians, who need it to carry out your service
- Service providers who help us run our business: Meta (WhatsApp messaging), Google (website analytics), our website host, and the provider that hosts our customer management system
- Government or law-enforcement authorities, when the law requires it
Some of these providers may process data on servers outside India. They are allowed to use your data only to provide their services to us.
5. How we protect your information
Customer records are kept in our customer management system, which only authorised staff can access, using individual logins. We give staff access only to the information they need for their work. No system is completely secure, but we take reasonable steps to protect your data from loss, misuse and unauthorised access. If a data breach affects you, we will inform you and the authorities as required by law.
6. How long we keep your information
- Customer and service records: up to 3 years after your last service with us
- Invoices and payment records: for as long as Indian tax and accounting laws require
- Promotional preferences: until you opt out
After this, we delete or anonymise your data.
7. Your rights
You can ask us to:
- Tell you what personal data we hold about you and how we use it
- Correct or update your data
- Delete your data, unless we must keep it by law
- Withdraw your consent, including for promotional messages
- Nominate another person to exercise these rights for you in case of death or incapacity
Withdrawing consent does not affect anything we did before you withdrew it. If you withdraw consent for service messages, we may not be able to complete an ongoing booking or contract.
8. How to request deletion of your data
To have your data deleted, including your WhatsApp conversation history with us:
- Send DELETE MY DATA on WhatsApp to +91 72070 92450, or
- Email info@smilepestcare.com with the subject "Delete my data" and your registered mobile number.
We will confirm your request and complete it within 30 days, except for records we must keep by law.
9. Children
Our services are meant for adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has shared data with us, contact us and we will delete it.
10. Grievance Officer
For any question, request or complaint about your personal data, contact our Grievance Officer:
Abdul Qader, Grievance Officer
Smile Pestcare Pest Management
Ground Floor Plot #64, Padmanabhanagar Colony, Nanalnagar, Mehdipatnam, Hyderabad, Telangana 500028
Email: info@smilepestcare.com
Phone: +91 72070 92450
We will respond within 30 days. If you are not satisfied with our response, you may complain to the Data Protection Board of India.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the effective date shown at the top.